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Rootly subscription

Rootly

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Plans

Incident Response Essentials

  • Incident response inside Slack or Microsoft Teams
  • Chat with @Rootly, similar past incident matching and an AI scribe on calls
  • Retrospectives, status page and mobile app
  • Advanced incident metrics and dashboards
  • SAML single sign-on, purchasable self-serve on the site

On-Call Essentials

  • Alert grouping and noise reduction with alert routes
  • Schedules, escalation policies and shadow rotations
  • Live call routing with a call routing tree
  • Holiday calendars, PTO, overrides and cover requests
  • On-call pay calculator, schedule gap detection and fallback
  • Sync to Slack user groups

AI SRE

  • Probable root cause with supporting evidence
  • Correlation of alerts with changes: deployments, configs, feature flags
  • Impact analysis and links to related incidents
  • Drafted remediation steps and a suggested fix as a pull request
  • Suppression of noisy alerts and paging the responder who is actually needed
  • Works with Rootly or standalone; reachable through the API and MCP
  • Available under a contract only

Enterprise

  • Everything in Essentials at organization scale
  • Custom forms, custom incident types and private incidents
  • Native secrets management, custom data retention and audit logs
  • Advanced workflows with SAML and SCIM single sign-on
  • Dynamic escalation paths and unlimited schedules in on-call
  • Bring your own OpenAI, Anthropic and Gemini keys, priority round-the-clock support
  • Scope and terms agreed under a contract

Plan contents as published by the vendor; seller prices arrive at launch.

What you get

A Rootly subscription is issued to a work email and tied to a Slack or Teams workspace: schedules, incidents and retrospectives stay with you. Check which of the three products are paid for — on-call, incident response and the AI SRE agent are sold separately, and having one does not grant the others. Note that the AI SRE agent itself is only available under a contract with the vendor rather than as a self-serve purchase. Ask about rights: only an admin changes team membership and escalations and sees billing, and the seller names the next charge date at delivery.

About the service

Three products you can buy together or separately: on-call with schedules and escalations, incident response inside Slack and Teams, and an AI SRE agent that hunts for the cause of a failure. The agent starts the moment an alert fires and tests several hypotheses in parallel — telemetry, recent commits, feature-flag and configuration changes, the history of similar incidents — then returns ranked theories with confidence scores. It also correlates a deployment with a metric dip, assesses blast radius, suppresses noisy pages, and drafts remediation steps together with a candidate fix, but never applies anything without a human. Alongside it sit an AI scribe on incident calls, matching against similar past outages and auto-generated retrospectives. You can bring your own model keys, and the agent plugs into the rest of your stack — Datadog, GitHub, Jira — and can be driven through the API and MCP.

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