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BigPanda tokens & top-ups
BigPanda
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What you get
BigPanda credits are a single billing currency across the whole platform: they pay for processed monitoring events, AI-enriched incidents, change risk assessments, L1 agent recommendations and the agent's autonomous actions alike. Their main advantage is that the balance is not tied to one product — it moves freely between them as your priorities shift. Clarify whose account the pack is credited to: on yours the spend is visible in the unified analytics dashboard and your configuration stays yours, while access to the seller's organization is not covered by the marketplace guarantee. Ask about the consumption profile too — with a high event volume the balance goes noticeably faster than the incident count suggests.
About the service
An agentic ITOps platform: it ingests the event stream from every monitoring system you have, collapses the noise into meaningful incidents, enriches them with context and passes them onward — to the point where AI agents close out first-line routine themselves. At its core is an IT knowledge graph that turns fragmented information from tools and tickets into shared context: the platform understands what relates to what, so it can name a probable root cause instead of firing a hundred identical alerts. Change risk is assessed separately, so you can see how dangerous a release is before it ships, and recurring similar problems surface on their own. There is service desk correlation, unified analytics on KPIs and failure patterns, integrations with ServiceNow and Jira Service Management, and an Open Integration Hub for everything else. Products are sold individually or together and are paid for with a single pooled credit currency: one credit type covers processed events, enriched incidents, agent recommendations and autonomous agent actions alike, and unused balance shifts between products without renegotiating. The vendor has no official page with prices or fixed packages: credit plans are sized to the scale of your infrastructure and set up under a one-to-three-year contract, so confirm the volume and contents with the seller.