PlatitunTeam
- Incident response inside Slack or Microsoft Teams
- Multi-team on-call and alerting
- Alert routing and grouping, schedules and shadow rotations
- Workflows, unlimited integrations and custom fields
- On-call is added as a separate per-user add-on
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incident.io
incident.io
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What you will be able to buy
Plans
Pro
- Everything in Team plus the full AI layer: suggestions, AI scribe and post-mortem editor
- Investigation agent: root-cause analysis, autonomous background work, Nexus data sources
- Customizable post-incident process and your own post-mortem templates
- Advanced insights and unlimited custom dashboards
- Private incidents, response policies and parallel workstreams
Enterprise
- Everything in Pro for organization-wide deployment
- Dedicated customer success manager and live phone support
- Advanced access control, custom roles and multiple independent environments
- Enterprise security requirements, audit logs and Slack Enterprise Grid support
- Uptime commitment at the four-nines level
- Scope and terms agreed under a contract
On-call
- On-call as a standalone product, without the rest of the platform
- Alert routing, grouping and alert insights
- Flexible schedules with shadow rotations and holiday calendars
- Cover requests, schedule overrides and WhatsApp escalations
- Migration help for moving on-call off your previous tool
Plan contents as published by the vendor; seller prices arrive at launch.
About the service
An on-call and incident response service that lives inside Slack or Teams: it opens the incident, pages the right person through the escalation schedule, keeps the timeline and publishes the status page. On top of that runs an investigation agent: it grades severity and blast radius itself, reads telemetry, deployments and code, builds several candidate causes and attaches evidence and a confidence level to each. The agent works in the background in parallel with the humans and surfaces things the on-call engineer has not thought to look at, while separate adversarial agents try to break each hypothesis before it is shown. There is also an AI scribe that assembles the record from chat and calls, and a post-mortem editor where the draft is already written. You can query telemetry in plain language without leaving your terminal or chat.