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New Relic

New Relic

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What you will be able to buy

Plans

Standard

  • Full platform access for a small team with a capped number of full platform users
  • Unlimited basic users with access to dashboards and queries
  • SAML single sign-on
  • Ticketed support with a business-day response commitment
  • Anomaly detection, log patterns and correlation of related alerts

Pro

  • Unlimited full platform users
  • Pay-as-you-go or committed data volume options
  • Fast support response on critical issues
  • Eligibility for the Data Plus extended data handling tier
  • On-call agent in Slack and on calls: root-cause work, impact assessment, incident reporting

Enterprise

  • Everything in Pro for systems where downtime is unacceptable
  • Fastest support response and priority ticket routing
  • FedRAMP Moderate and HIPAA eligibility together with Data Plus
  • Advanced access management and separation across business units
  • Terms agreed under a contract

Plan contents as published by the vendor; seller prices arrive at launch.

About the service

An observability platform where metrics, logs, traces and events land in a single telemetry store, with an applied-intelligence layer working on top of it. Machine learning learns each service's normal profile from real traffic — daily and weekly cycles included — and flags deviations instead of waiting for a hand-set threshold. Logs are clustered into patterns automatically, so millions of lines collapse into a handful of recurring shapes, and related alerts are correlated into a single issue with a summary of the probable cause. A dedicated on-call agent plugs into Slack and calls, answers telemetry questions right from the triage room and assembles the incident write-up. It also covers observability for AI applications themselves: agent and tool calls, their latency and their errors.

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