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New Relic subscription

New Relic

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Plans

Standard

  • Full platform access for a small team with a capped number of full platform users
  • Unlimited basic users with access to dashboards and queries
  • SAML single sign-on
  • Ticketed support with a business-day response commitment
  • Anomaly detection, log patterns and correlation of related alerts

Pro

  • Unlimited full platform users
  • Pay-as-you-go or committed data volume options
  • Fast support response on critical issues
  • Eligibility for the Data Plus extended data handling tier
  • On-call agent in Slack and on calls: root-cause work, impact assessment, incident reporting

Enterprise

  • Everything in Pro for systems where downtime is unacceptable
  • Fastest support response and priority ticket routing
  • FedRAMP Moderate and HIPAA eligibility together with Data Plus
  • Advanced access management and separation across business units
  • Terms agreed under a contract

Plan contents as published by the vendor; seller prices arrive at launch.

What you get

A New Relic subscription is issued to a work email: the agents on your servers, dashboards, alert conditions and incident history stay in your account. Check two numbers up front — how many full platform users the plan includes and what data ingest volume is agreed, because the bill is built from exactly those. Ask about your role: only an admin sees billing, manages users and changes the data retention tier. The seller names the next charge date at delivery, and it is visible in the subscription management page.

About the service

An observability platform where metrics, logs, traces and events land in a single telemetry store, with an applied-intelligence layer working on top of it. Machine learning learns each service's normal profile from real traffic — daily and weekly cycles included — and flags deviations instead of waiting for a hand-set threshold. Logs are clustered into patterns automatically, so millions of lines collapse into a handful of recurring shapes, and related alerts are correlated into a single issue with a summary of the probable cause. A dedicated on-call agent plugs into Slack and calls, answers telemetry questions right from the triage room and assembles the incident write-up. It also covers observability for AI applications themselves: agent and tool calls, their latency and their errors.

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