Platitun / contacts

Contacts

How to reach us

Support email: support@platitun.ru. Phone: +7 900 366-66-69.

Marketplace hours: around the clock, seven days a week. Orders are placed and delivered at any hour, including automatically from a seller’s stock.

Support answers: 10:00–22:00 Moscow time, seven days a week. We do not promise a first-response deadline: promising and missing it is worse than not promising. Every message is read.

If your question is about an order

Write from the order page itself — the “Contact support about this order” button. The ticket is then tied to the deal, and more importantly a ticket about a disputed order PAUSES the dispute deadlines while it is reviewed: the right does not expire while we look into it. An email to the general address does not pause anything, so if a dispute is already open, use the button in the order.

Rules and deadlines: Marketplace rules, the refund procedure — Buyer offer.

Who runs the marketplace

The marketplace does not sell goods itself: the sale contract is between the buyer and the seller. The seller’s details are published on their page, linked from every product card and every order. The marketplace’s own details are below.

Channels

Marketplace news and change announcements go to our channels: one for buyers, one for sellers. Links are in the footer of every page. Substantive document changes are announced there 14 days in advance.