Platitun / Questions and answers
Access stopped working — what to do
Open a dispute on the order page. There are two distinct buttons and the choice matters: “not delivered or not working” if access never worked, and “stopped working after working fine” if it ran for a while and then the account was shut.
The seller has 12 hours to answer. Silence means a refund — not mercy but a rule: the side that does not answer loses. Amounts up to 1 000 ₽ are refunded without investigation, because investigating costs more than the amount.
The right to dispute lives for 72 hours from delivery, and the automatic delivery confirmation after 24 hours does not close it.